Get in touch
Questions about an order, personalising or choosing a gift? Our customer service team is available 24/7, 365 days a year by live chat, email or phone, or you can send us a message using the form below.
- Here 24/7, 365 days a yearlive chat, email or phone
- Email ushello@customwicks.co.uk
- Call us08000 23 54 52
We're here to help
Our customer service team is available 24/7, 365 days a year. We understand how important it is to sort things quickly, especially when it comes to personalised gifts. Include your order number if you have one and we'll get back to you.
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Email ushello@customwicks.co.uk
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Call us08000 23 54 52
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Live chat
Use the chat button in the corner of the page to message our team, 24/7.
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Our address
RGIFTS Ltd, 12 Netherhill Road, St Fergus, Peterhead, AB42 3EQ
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Corporate & bulk ordersCorporate gifting
Ordering for a team, an event or your business?
Contact form
Can I amend my order?
Yes. Get in touch by live chat or email as soon as you can. Provided we hear from you in time, we can change any part of your order for you.
How do I cancel my order?
If your order hasn't been shipped yet, just contact us and let us know.
I made a typo in my personalisation
Get in touch as soon as you can by live chat, email or phone. If the mistake was ours, we'll make a new one free and send it out as a priority. If the typo was in the details entered with your order, our 30-day returns apply (return postage is paid by you).
My order still hasn't arrived
Sorry to hear your order hasn't arrived yet. We send tracking details as soon as your order has been shipped, so please check those first. If it still hasn't arrived, get in touch with our customer service team and we'll help.
How long does delivery take?
Every UK order is sent free with Royal Mail Standard Tracked and arrives in 1–2 working days. Need it fast? Choose Royal Mail Special Delivery at checkout for £7.99 and it will arrive before 1pm the next day (excluding Sundays).
Orders to Europe are sent with tracked Royal Mail Airmail and take 3–10 days (£9.99). Order by 3:50pm on a working day for same-day dispatch. See all delivery options.