Tunnelling is when a candle burns only down the centre, leaving unburnt wax around the wick. This wastes wax, makes the candle harder to light and can ultimately lead to your candle not lasting very long.

This can be caused by a number of different things:

• Low quality wax as some waxes have different melting points and the climate your candle is in can affect how the wax melts
  
• A wick that’s too short as the flame won’t have enough power to burn the outer wax
  
• Not allowing the candle to burn for long enough on its first few burns. The melted wax pool won’t have a chance to melt the outer edges of the candle
  
• Burning conditions can cause tunnelling as well, avoid burning your candle outside in windy conditions
  

A big flame occurs when there is debris on your candle and/or the wick is too long and needs to be trimmed.

Your candle wick should be roughly half a centimetre long, you can use our wick trimmer to keep your wick the proper length.

Some essential oils are used in some of our scents

The most effective way to fix a tunnelled candle is to extinguish the flame and hold a hair dryer, on a low setting above your candle. As you carefully melt the wax from the sides of the candle jar, the tunnelling should reduce

All of our 8 signature scents have their own individual qualities. Each described clearer on our product pages. If you’re really struggling to decide then get in touch with us and someone from our customer service team will be happy to help.

It depends on how the candle is taken care of but if properly taken care of you can expect 50 amazing burning hours.

• Trim your wick after each use, aim for a length of half a centimetre (5mm).
• Keep your candle away from drafts
  
• Keep your candle in a cool, dry place, out of direct sunlight as this can discolour the wax over time.
  
• Allow the wax to fully melt on the first few burns
  
• Keep the wax pool area clear of any debris such as charred pieces of wick.
  

We only use certified sustainable packaging and high quality ingredients for our candles. Our scents are designed in France and are Vegan Friendly, Paraben-free and Phthalates-free.

We use high quality soy wax and cotton wicks.

Our most basic package contains your candle, a luxury bottle of white tipped extra long matches and an optional personalised note. You the have the option to upgrade to a box set with tea lights with a tea light holder, a burner with wax melts, bath salts with essential oils or everything above in our ultimate gift set.