Frequently asked questions

Every UK order is sent free with Royal Mail Standard Tracked and arrives in 1–2 working days. Need it fast? Choose Royal Mail Special Delivery at checkout for £7.99 and it will arrive before 1pm the next day (excluding Sundays).

Orders to Europe are sent with tracked Royal Mail Airmail and take 3–10 days (£9.99). Order by 3:50pm on a working day for same-day dispatch. See all delivery options.

Yes. Choose Royal Mail Special Delivery at checkout for £7.99 and your order will arrive before 1pm the next day (excluding Sundays). Special Delivery is tracked and signed for. Order by 3:50pm on a working day so it goes out the same day.

Orders to EU countries, Norway and Switzerland are sent with tracked Royal Mail Airmail for £9.99 and take 3–10 days.

We deliver across the UK and to Europe (EU countries, Norway and Switzerland). We don't currently ship to the United States or Australia.

Sorry to hear your order hasn't arrived yet. We send tracking details as soon as your order has been shipped, so please check those first. If it still hasn't arrived, get in touch with our customer service team and we'll help.

• Trim your wick to half a centimetre (5mm) after each use
• Keep your candle away from draughts
• Keep it in a cool, dry place out of direct sunlight, which can discolour the wax over time
• Let the wax melt fully across the top on the first few burns
• Keep the wax pool clear of debris such as charred pieces of wick

It depends on how it's looked after, but with proper care you can expect over 50 hours of burn time.

Your wick should be roughly half a centimetre (5mm) long. Our wick trimmer makes it easy to keep it at the right length.

Tunnelling is when a candle burns only down the centre, leaving unburnt wax around the wick. This wastes wax, makes the candle harder to light and can mean it doesn't last as long. It can be caused by:

• Low-quality wax, as waxes have different melting points and the climate your candle is in can affect how the wax melts
• A wick that's too short, so the flame doesn't have enough power to melt the outer wax
• Not burning the candle for long enough on its first few burns, so the melt pool never reaches the edges
• Burning conditions, so avoid burning your candle outside in windy conditions

Put out the flame and hold a hair dryer on a low setting above your candle. As you carefully melt the wax from the sides of the jar, the tunnelling should reduce.

A big flame happens when there's debris in your candle and/or the wick is too long and needs trimming.

Some of our scents contain essential oils.

We use sustainable packaging and high-quality ingredients: 100% soy wax and cotton wicks. Our scents are designed in France and are vegan friendly, paraben-free and phthalate-free.