Returns

Even personalised gifts are refundable

You can return any item, including personalised gifts, within 30 days of delivery for a refund. Return postage is paid by you.

30-day returns

Contact us within 30 days of delivery and send your item back for a refund. Return postage is paid by you.

Arrived damaged or faulty?

Contact us and we'll pay the postage and send a free replacement.

Wrong item?

Get in touch by live chat, email or phone and we'll pay the postage and send a free replacement with the correct product.

Made a typo?

If the mistake was ours, we'll make a new one free and send it out as a priority. If the typo was in the details entered with your order, our 30-day returns apply.

Questions? Email hello@customwicks.co.uk, call 08000 23 54 52 or use live chat. See our Delivery & returns page for delivery options.